General questions
What is an adaptogen?
What is an adaptogen?
Adaptogens are pharmacological substances capable of inducing the body to a state of increased non-specific resistance, counteracting stress and adapting to exceptional efforts of any nature (physical, chemical, organic or biological).
An adaptogen is characterized by: They do not present toxicity, tolerance or dependence nor do they influence the normal functions of the body.
How can I reduce my stress and anxiety?
How can I reduce my stress and anxiety?
We all experience stress and anxiety at some point in our lives, and it's normal to feel overwhelmed or worried in certain situations. However, if stress and anxiety persist or affect your quality of life, it's important to seek help.
Superlativa Daily helps physiologically regulate uncontrolled cortisol levels in situations of prolonged stress. Dysregulation in cortisol synthesis causes changes in your neuroendocrine system that can lead to weight gain and visceral fat, low-grade inflammation, a feeling of fatigue, and unrefreshing sleep.
You can see real testimonials and all the ingredients here.
Our nutritional supplement is formulated with Ashwagandha Sensoril, a patented, dry extract of Ashwagandha root and leaves, titrated in Withanolides, clinically proven to combat fatigue, tiredness, promote calm, and improve cognitive health.
We recommend taking 2 capsules daily in the morning with a large glass of water. The bottle contains 60 capsules, so it's enough for one month. We recommend continuing the treatment for at least 3 months.
General recommendations to complement our capsules:
- Practice relaxation techniques, such as meditation, deep breathing, or yoga.
- Exercise regularly, as it can reduce stress and anxiety levels.
- Get enough sleep and establish a healthy sleep routine.
- Healthy and balanced diet, rich in fruits, vegetables and lean proteins.
- Avoid alcohol, caffeine, and tobacco, as they can increase anxiety and stress.
How can I improve my rest?
How can I improve my rest?
You can see real testimonials and all the ingredients here.
We recommend taking 2 capsules daily in the morning with a large glass of water. The bottle contains 60 capsules, so it's enough for one month. We recommend continuing the treatment for at least 3 months.
How can I reduce acne?
How can I reduce acne?
Stress can have a negative effect on the skin and aggravate inflammatory conditions such as hormonal acne. Sustained stress disrupts our neuroendocrine system, which, in susceptible individuals, results in increased inflammation and worsening of these conditions. Furthermore, stress often affects our eating and sleeping habits, which also impacts skin health. Therefore, it is important to manage stress to control acne.
Our recommendation for acne prevention and elimination is the combination of Skin Repair and Superlativa Daily – Electra. They help you care for your skin and support hormonal balance.
Skin Repair contains adaptogenic plant extracts that act by improving skin inflammation and protecting it from oxidative damage caused not only by external agents but also by the inflammatory process itself.
This powerful formula reduces ROS and improves the inflammatory profile, in addition to promoting fibroblast proliferation, collagen formation, and stimulating the skin's own regenerative process. Zinc contributes to the maintenance of normal skin, hair, and nails. L-selenium methionine protects the skin against aging, maintains epidermal homeostasis and functionality, and delays skin cell aging.
How to improve memory?
How to improve memory?
Memory and stress are closely related. When we're stressed, our bodies produce hormones like cortisol, which can negatively impact our cognitive ability.
Chronic stress can affect the formation of new connections between brain cells, which can impair long-term memory. Additionally, stress can affect our ability to concentrate and pay attention, which can make it difficult to retain new information.
Self-care starts with stress. Superlativa Daily – Electra is your daily dose to manage stress and reduce its symptoms.
The combination of adaptogenic plants in Superlativa Daily – Electra provides clinically proven benefits for regulating cortisol levels and relieving stress.
- Reduces stress and anxiety
- More concentration, performance and memory
- Combats physical, mental and emotional fatigue
How can I reduce abdominal bloating? Can stress cause bloating?
How can I reduce abdominal bloating? Can stress cause bloating?
The GUT-BRAIN axis is well known. Everything that affects our central nervous system will affect our gut, and vice versa. It has been shown that stress affects the variety and number of microorganisms that make up the gut microbiome, and this, logically, affects our digestion and intestinal metabolism. Furthermore, the nervous activation derived from stress will affect the digestive function of the stomach, which impairs subsequent intestinal function and promotes abdominal bloating.
How to increase my sexual desire?
How to increase my sexual desire?
Decreased sexual desire can be caused by a variety of factors, including physical, emotional, and psychological factors. Below are some possible causes of decreased sexual desire:
- Hormonal factors: Low levels of testosterone in men and estrogen in women can decrease sexual desire.
- Medications such as antidepressants can reduce sexual desire.
- Stress and anxiety can affect libido and reduce sexual desire.
- Relationship problems, poor communication, and conflict can reduce sexual desire.
- Fatigue and exhaustion can decrease sexual desire.
If you're experiencing a decrease in sexual desire, Cycle Balance can help. It's a nutritional supplement formulated with adaptogenic plant extracts to support physical and mental activity, as well as phytoestrogenic plant extracts with effects similar to those of female hormones, to physiologically regulate the menstrual cycle.
Damiana dry extract contributes to a healthy sexual appetite; maca root dry extract is a feminine tonic that increases libido and improves desire. Vitamin B5 contributes to the formation of hormones that regulate stress.
How can I reduce hot flashes?
How can I reduce hot flashes?
Hot flashes are one of the most common symptoms of menopause and are characterized by a sudden sensation of warmth that spreads throughout the body, accompanied by sweating and heart palpitations. Hot flashes can occur at any time of day or night and can last from a few seconds to several minutes.
If you suffer from this symptom, we'll explain how our product can help you.
Cycle Balance is a natural support for perimenopause and menopause. It's a nutritional supplement that helps you restore hormonal balance. It's useful for improving energy levels, stabilizing mood, improving vasomotor symptoms (hot flashes), and boosting sexual desire.
It is formulated with adaptogenic plant extracts, phytoestrogens, B vitamins, and zinc to improve symptoms associated with perimenopause and menopause.
Supplements for PMS or period pain?
Supplements for PMS or period pain?
Premenstrual syndrome (PMS) is a group of physical and emotional symptoms that many women experience in the days leading up to their period. Symptoms can vary from woman to woman and can range from mild to severe.
Some of the most common symptoms of PMS are:
Mood changes, such as irritability, anxiety, depression, and sudden mood swings.
Swelling and tenderness in the breasts.
Fatigue and drowsiness.
Headache and migraine.
Abdominal cramps and back pain.
Nausea and vomiting.
Changes in sleep and appetite patterns.
Acne and skin breakouts.
Our Cycle Balance nutritional supplement is formulated to support and regulate your neuroendocrine system and reduce menstrual symptoms. The combination of adaptogenic plant extracts and phytoestrogens promotes physiological hormonal balance, resulting in less inflammation and pain and improved energy levels.
Our clients report a decrease in premenstrual symptoms, improved mood and libido, and more energy.
The recommended dosage is 2 capsules daily in the morning with a glass of water for at least 3 months. Natural products should be taken continuously and for a long period of time to achieve their full benefits.
Are there any supplements for menopause?
Are there any supplements for menopause?
Fortunately, there are natural options to reduce the symptoms of perimenopause and menopause. At Superlativa, we help you navigate the changes in the best way possible. We want you to experience this stage in the most natural way, with love and affection for yourself, understanding that we are completing one life cycle and beginning another.
Cycle Balance is a natural support for perimenopause and menopause. It is a nutritional supplement useful for restoring physiological hormonal balance.
Contains extracts of adaptogenic plants and phytoestrogens: Schisandra, Asparagus racemosus, Maca, Damiana, Amla and vitamins B5, B6 and Zinc.
We recommend taking 2 capsules daily in the morning with a glass of water. The bottle contains 60 capsules, so it's enough for a month. We recommend taking at least 3 months of treatment with two-week breaks.
For some people, taking supplements on an empty stomach can be counterproductive; they may experience nausea or notice irritation in their digestive tract. If you suffer from gastrointestinal discomfort, we recommend taking the capsules right after breakfast.
How to reduce gastrointestinal problems such as diarrhea or constipation?
How to reduce gastrointestinal problems such as diarrhea or constipation?
Stress is a serious threat to the balance of our gastrointestinal system. Exposure to chronic stress is a major threat to our digestive system and can lead to disorders such as diarrhea or constipation, abdominal bloating or nutrient malabsorption, as well as food intolerances.
The main effects that stress has on the physiology of the intestine include:
- Alterations in gastrointestinal motility.
- Changes in gastrointestinal secretion.
- Negative effects on the regenerative capacity of the gastrointestinal mucosa and mucosal blood flow.
- Negative effects on the intestinal microbiota
Identifying the cause or causes of stress and developing coping techniques can help you reduce anxiety and improve your daily life. Below are some activities you can try when you start to feel overwhelmed:
- Do gentle exercise and make sure you eat healthy foods regularly.
- Maintain the same sleep routine and make sure you get enough sleep.
- Avoid consuming excessive caffeine, such as soft drinks or coffee.
- Include activities in your daily life that you like and make you feel good.
- Connect with friends or family to help you cope positively. Caring relationships reduce stress.
- Introduce adaptogens into your daily routine.
We recommend our Superlativa Daily nutritional supplement to improve stress-related symptoms and Digest On for gastrointestinal disorders.
How can I lose weight?
How can I lose weight?
Cortisol is a steroid hormone synthesized by the activation of the adrenal glands. When the body experiences stressful situations, cortisol levels increase to help the body manage stress. However, elevated cortisol levels for prolonged periods can have a negative impact on the body, including weight gain.
Cortisol signals the need for more glucose to be available in our blood, but in situations of sustained stress, our tissues are unable to manage this excess glucose, resulting in excess available glucose that accumulates as fat. On the other hand, cortisol synthesis signals the HPT axis to synthesize fewer thyroid hormones, which ultimately decreases our basal metabolic rate and slows our metabolism, promoting weight gain.
In the long run, in situations of sustained stress, our adrenal glands become exhausted and our body is unable to stimulate our CNS, which leads to the two previous points.
For this reason, we recommend Superlativa Daily, a nutritional supplement useful for managing stress and anxiety, which physiologically regulates cortisol levels. Its formula, based on adaptogenic plant extracts, improves physical and mental performance and combats fatigue and physical exhaustion.
How to reduce muscle pain?
How to reduce muscle pain?
Stress can have a significant impact on skin health, as it can affect hormonal balance, decrease the body's ability to fight infections, and increase inflammation. Sustained stress disrupts our neuroendocrine system, resulting in increased inflammation and worsening of these conditions in susceptible individuals. Furthermore, stress often affects our eating and sleeping habits, which also impact skin health. Therefore, managing stress is important to control acne.
Skin Repair contains adaptogenic plant extracts that act by improving skin inflammation and protecting it from oxidative damage caused not only by external agents but also by the inflammatory process itself.
This powerful formula reduces ROS and improves the inflammatory profile, in addition to promoting fibroblast proliferation, collagen formation, and stimulating the skin's own regenerative process. Zinc contributes to the maintenance of normal skin, hair, and nails. L-selenium methionine protects the skin against aging, maintains epidermal homeostasis and functionality, and delays skin cell aging.
On the other hand, Superlativa Daily helps you balance cortisol levels, which often spike due to stress and anxiety. It also gives you more energy to perform quality exercise and increase your endurance.
One of the main ingredients in Superlativa Daily is Ashwagandha, an adaptogenic herb clinically proven to combat fatigue and tiredness caused by anxiety. It also contains B vitamins, which support the nervous system and help reduce mental and physical fatigue.
How to improve skin conditions caused by stress?
How to improve skin conditions caused by stress?
Stress can have a significant impact on skin health, as it can affect hormonal balance, decrease the body's ability to fight infections, and increase inflammation. Sustained stress disrupts our neuroendocrine system, resulting in increased inflammation and worsening of these conditions in susceptible individuals. Furthermore, stress often affects our eating and sleeping habits, which also impact skin health. Therefore, managing stress is important to control acne.
Skin Repair contains adaptogenic plant extracts that act by improving skin inflammation and protecting it from oxidative damage caused not only by external agents but also by the inflammatory process itself.
This powerful formula reduces ROS and improves the inflammatory profile, in addition to promoting fibroblast proliferation, collagen formation, and stimulating the skin's own regenerative process. Zinc contributes to the maintenance of normal skin, hair, and nails. L-selenium methionine protects the skin against aging, maintains epidermal homeostasis and functionality, and delays skin cell aging.
On the other hand, Superlativa Daily helps you balance cortisol levels, which often spike due to stress and anxiety. It also gives you more energy to perform quality exercise and increase your endurance.
One of the main ingredients in Superlativa Daily is Ashwagandha, an adaptogenic herb clinically proven to combat fatigue and tiredness caused by anxiety. It also contains B vitamins, which support the nervous system and help reduce mental and physical fatigue.
About Superlativa
How to take our products?
How to take our products?
Below we present the dosages for all our products. They are designed for continuous, long-term daily use, so your body can assimilate all their active ingredients and enjoy their benefits.
Superlativa Daily – Electra, Skin Repair, Cycle Balance
We recommend taking 2 capsules daily in the morning with a glass of water. The bottle contains 60 capsules, so it's enough for a month. We recommend taking at least 3 months of treatment with two-week breaks.
For some people, taking supplements on an empty stomach can be counterproductive; they may experience nausea or notice irritation in their digestive tract. If you suffer from gastrointestinal discomfort, we recommend taking the capsules right after breakfast.
Digest On
We recommend taking two Digest On capsules a day, one 30 minutes before lunch and the other 30 minutes before dinner.
Clean Detox
We recommend taking 30 drops (2 full pipettes a day) diluted in a glass of water in the morning.
How long can I take them?
How long can I take them?
Dietary supplements are not medications and therefore do not have a specific duration of action. Our bodies absorb and utilize the components of supplements when we ingest them, but it generally takes a few weeks for our body to adjust to them.
Each person is different, and timing and results may vary. Someone with more significant symptoms than another will need more time to resolve their problem.
To achieve maximum effectiveness from our products, they should be used according to our recommendations.
We recommend treatments lasting at least 3 months with two-week breaks.
Dietary supplements are a complement to your lifestyle. Combining them with a balanced diet, exercise, and stress management will not only improve your health and well-being, but you'll also be more likely to achieve positive results much sooner.
Can I combine several Superlativa products at the same time?
Can I combine several Superlativa products at the same time?
Yes. It is completely safe to take several Superlativa Botanicals products, as long as the recommended dosages are followed.
Are Superlativa Botanicals products vegan?
Are Superlativa Botanicals products vegan?
All our products are 100% vegan. The capsules are made of vegetable cellulose.
Are Superlativa Botanicals products gluten free?
Are Superlativa Botanicals products gluten free?
Yes, all our products are allergen-free.
Do our products expire?
Do our products expire?
Superlativa Botanicals products have a 3-year best before end when stored under the recommended conditions: Cool (30°C max.), dry (60% humidity max.), and away from light and heat. Keep the container tightly closed.
Where should I store Superlativa products?
Where should I store Superlativa products?
The recommended storage conditions are: cool (30°C max.), dry (60% max. humidity), and protected from light and heat. The container must be kept tightly closed.
Why is the capsule a different color than the ones I bought last time?
Why is the capsule a different color than the ones I bought last time?
Our capsules contain 100% natural herbal extracts. Because these are natural products, their presentation will vary from one capsule to another.
What is the composition of our products?
What is the composition of our products?
At Superlativa Botanicals, we pride ourselves on offering natural and effective products that help improve our customers' quality of life. Our products are carefully selected and formulated by expert herbalists and nutritionists to ensure maximum efficacy and safety. In this article, we'll explore the composition of our products and how herbs are combined to achieve optimal results.
The unique nature of each herbal extract
Each herbal extract we use in our products has unique properties that can help address different health issues or improve overall well-being. It's essential to understand the nature of each herbal extract to determine which one is best for you. Our experts have extensively researched each ingredient to ensure only the safest and most effective herbs are used in our formulas.
Adaptogens and their combinations
Adaptogens are a special group of plants that help balance and regulate the body's systems. They can be taken alone or combined for more varied and potent benefits. By combining two or more adaptogenic plants in a single formula, we can balance their actions and achieve more effective and personalized results for each individual.
Formulas designed by experts
Our formulas have been carefully designed by certified professionals, who work with clinically proven ingredients and quantities to ensure the effectiveness and safety of our products. In addition, our formulation experts are always up-to-date with the latest research and scientific advancements to provide you with the most advanced solutions.
Natural products backed by science
At Superlativa Botanicals, we believe in the perfect combination of natural and scientific. Our products are born in nature and validated by science. We ensure that each ingredient undergoes rigorous scientific and quality testing before incorporating it into our formulas.
Commitment to quality and sustainability
We are committed to offering vegan, sugar-free, GMO-free, gluten-free, and artificial color-free products. Our mission is to provide natural and healthy solutions for your well-being, while respecting the environment and the planet's resources.
Contraindications and side effects
Are there any contraindications?
Are there any contraindications?
Adaptogens can be taken alone or combined to achieve more varied benefits, allowing their actions to be balanced.
Our formulas have been designed by certified professionals, and work with clinically proven ingredients and quantities.
In addition, our products are vegan, sugar-free, GMO-free, gluten-free, and colorant-free.
Possible contraindications:
Superlativa Daily – Electra and Skin Repair are contraindicated for people taking anticoagulant medication.
Cycle Balance is contraindicated for people taking blood thinning medication and for diabetes.
Digest On and Clean Detox are contraindicated for people taking blood pressure medication.
Our supplements should be avoided during pregnancy and breastfeeding.
Is it compatible with anxiety medication?
Is it compatible with anxiety medication?
Our products can be combined with anxiety medication.
Adaptogens are plants that alleviate the effects of stress on both the mental and physical levels. They have the power to modulate the pituitary-adrenal axis to reduce cortisol levels during the stress response and recharge the adrenal glands, helping them return to a restful state after a stressful episode.
Superlativa Daily – Electra is our product to reduce anxiety and stress.
You'll feel more energetic, ready to engage in quality exercise and increase your endurance. One of Electra's ingredients is Ashwagandha, an adaptogenic herb clinically proven to combat fatigue and tiredness and promote mental calm.
You can see real testimonials, all the ingredients, and the price on our website here.
We recommend taking two capsules daily in the morning for the greatest positive impact on the body.
Can I take Superlativa if I have hypothyroidism or underactive thyroid?
Can I take Superlativa if I have hypothyroidism or underactive thyroid?
If you suffer from hypothyroidism or hyperthyroidism, it is essential that you consult your doctor before taking any supplement or food product, including Superlativa Botanicals products.
If you have altered thyroid hormones, we recommend not taking our supplements until they are under control and you are on stable medication. It is essential that your thyroid function is balanced before introducing any type of supplement or product into your daily diet.
If you're on regular medication and have healthy thyroid function, you could include our products in your daily routine to support your body and reduce your symptoms. One of our products, Electra, is particularly beneficial for those who suffer from stress and anxiety. Stress can have a significant impact on thyroid function. Both hypothyroidism and hyperthyroidism can be caused or worsened by chronic stress.
In the case of hypothyroidism, chronic stress can lead to a decrease in thyroid hormone production, as the body prioritizes the production of other hormones needed to cope with stress. This can worsen the symptoms of hypothyroidism and require higher medication dosages.
On the other hand, in the case of hyperthyroidism, stress can increase thyroid activity, which can worsen symptoms and the progression of the disease.
Can I use Superlativa Botanicals products if I am on prescription medication?
Can I use Superlativa Botanicals products if I am on prescription medication?
Please consult your doctor if you are taking any medication or have any medical condition before taking any dietary supplement.
Can I take Superlativa Botanicals products while pregnant or breastfeeding?
Can I take Superlativa Botanicals products while pregnant or breastfeeding?
We do not recommend consuming our products during pregnancy or breastfeeding. However, if you have any questions, we recommend consulting your doctor.
Can I use Superlativa Botanicals products if I take any other supplements or use birth control?
Can I use Superlativa Botanicals products if I take any other supplements or use birth control?
You can take Superlativa along with other supplements or birth control methods. However, we always recommend consulting your doctor.
Can I give Superlativa Botanicals products to my children?
Can I give Superlativa Botanicals products to my children?
Although there are no risks associated with our products, please consult your physician before giving any product to your children under the age of 18.
Are our products suitable for men?
Are our products suitable for men?
Yes, our products are beneficial for both women and men, with the exception of Cycle Balance.
How long will it take to see results?
How long will it take to see results?
It depends on the formula and the individual. Benefits can be seen from the first few days, however, the vast majority of benefits and positive changes are observed after two weeks of regular use. We recommend writing down the changes you see each day with all Superlativa products to monitor your progress.
Purchases, shipping and returns
What are the benefits of subscribing?
What are the benefits of subscribing?
We're committed to supporting you on this journey of learning and wellness, and these subscriptions are our way of ensuring you get the best value from Superlativa products.
All your purchases have free shipping, but by subscribing to one or more Superlativa products, you'll receive them automatically each month without having to reorder.
- Bundle Subscription (3 units): We recommend a treatment of at least 3 months, so you can enjoy a 15% discount for the purchase of 3 units.
- Monthly Subscription: Each unit of our products contains capsules for a one-month treatment, so you can enjoy a 10% discount when you purchase just one unit.
Plus, there's no commitment to the subscription. You can cancel or pause your subscription whenever you want. You can also easily move up or down the next delivery.
To cancel, pause, or change the dates of your upcoming shipments, please email us at care@superlativabotanicals.com
How does the monthly subscription work?
How does the monthly subscription work?
We're committed to supporting you on this journey of learning and wellness, and these subscriptions are our way of ensuring you get the best value from Superlativa products.
All your purchases have free shipping, but by subscribing to one or more Superlativa products, you'll receive them automatically each month without having to reorder.
- Monthly Subscription: Each unit of our products contains capsules for a one-month treatment, so you can enjoy a 10% discount when you purchase just one unit.
Plus, there's no commitment to the subscription. You can cancel or pause your subscription whenever you want. You can also easily move up or down the next delivery.
To cancel, pause, or change the dates of your upcoming shipments, please email us at care@superlativabotanicals.com
How do I activate my subscription?
How do I activate my subscription?
You can activate your subscription by accessing the page of the product you wish to subscribe to.
You'll see three purchase options: "One-time purchase," "3-pack," and "Monthly shipping." You'll need to choose the last option you want to receive your Superlativa and add it to cart.
At that moment, the purchase summary will appear. You must complete the form with your personal information.
Address: We will send your Superlativa to this address every 30 days.
Billing and Payment: You'll need to enter a card number so that your subscription order can be charged and shipped when it's generated in the following months. If the billing address is different, you can change it.
Select Place Order.
At that moment your first order will be generated and you will activate the subscription.
How can I unsubscribe?
How can I unsubscribe?
You can unsubscribe at any time. Just write to us at care@superlativabotanicals.com indicating that you wish to unsubscribe.
When will my subscription order arrive?
When will my subscription order arrive?
As soon as you activate your subscription, your first order will be generated. This will be the day your order is generated, either every month or every two or three months, depending on the frequency chosen. You will receive your Superlativa 24-48 hours after the subscription is generated.
How long does it take for my one-time purchase order to arrive?
How long does it take for my one-time purchase order to arrive?
At Superlativa Botanicals, we strive to ensure our customers receive their products in the shortest possible delivery times. For this reason, we offer estimated delivery times so our customers know when they will receive their orders.
Spain Peninsula
For our customers located in mainland Spain, our estimated delivery time is 24 to 48 business hours. We know that speedy delivery is crucial for our customers, and we work to meet this deadline. Furthermore, we ensure that all our shipments within the peninsula are carried out with quality and safe transportation services.
Outside the Peninsula
For our customers outside the peninsula, our estimated delivery times are 1 to 5 business days. We understand that distance and customs regulations can affect delivery times. For this reason, we work with trusted logistics providers who help us ensure our customers receive their orders in a timely manner.
At Superlativa Botanicals, we understand that our customers expect fast and reliable delivery service. For this reason, we are committed to working with the best logistics providers to ensure that estimated delivery times are met at all times. We are committed to customer satisfaction and will do everything possible to ensure your orders arrive on time.
How much does shipping cost?
How much does shipping cost?
SUPERLATIVA offers free shipping within the Peninsula.
The price for the Canary Islands is €8.75 for orders under €50, and free for purchases over €50.
The price for Ceuta and Melilla is €9.82 for orders under €50, and free for purchases over €50.
The price for the Balearic Islands, Andorra, and Portugal is €5.43 for orders under €50, and free for purchases over €50.
For international shipping costs, please contact care@superlativabotanicals.com.
What are the shipping conditions?
What are the shipping conditions?
All shipping conditions are attached here.
What payment options do you offer?
What payment options do you offer?
We accept VISA, MasterCard, AMEX, Maestro, ShopPay, Apple Pay, Google Pay, PayPal, and Bizum.
What can I do if I made a mistake in my purchase?
What can I do if I made a mistake in my purchase?
Don't worry, contact us at care@superlativabotanicals.com and we'll fix it.
Refund Policy and Return Policy
Refund Policy and Return Policy
Cancellations, changes and returns:
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 30 calendar days without providing any reason. The withdrawal period will expire 30 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods. To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract via email at care@superlativabotanicals.com. You may use the model withdrawal form below, although its use is not mandatory. To comply with the withdrawal period, it is sufficient for you to send your communication regarding your exercise of this right before the withdrawal period expires.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and, in any event, no later than 30 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will process the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the refund.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or deliver the goods directly to us at our warehouse located at Carrer del Torrent Vallmajor, 29, Nave 17, 08911 Badalona, (Barcelona, Spain), without undue delay and, in any event, no later than 30 calendar days from the date you notify us of your decision to withdraw from this contract. The deadline will be deemed met if you return the goods before the deadline has expired. You must bear the direct costs of returning the goods.
You will only be liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
The right of withdrawal will not apply to contracts that refer to:
The supply of goods made according to the consumer and user's specifications or clearly personalized.
The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.
PASSIVE RETURNS
In the case of passive returns, defined as those instances in which the customer is not present at home at the time of delivery and the order is subsequently placed at a designated drop-off point, the customer will be notified via electronic communications regarding the status and location of the order. If the customer does not collect the order within the established timeframe and it is returned to the warehouse, the refund will be issued less a return shipping cost of €3.95.
If you need further assistance, please feel free to request it by email: care@superlativabotanicals.com
Other doubts
Can I sell Superlativa Botanicals products in my pharmacy?
Can I sell Superlativa Botanicals products in my pharmacy?
Of course!
Contact us at care@superlativabotanicals.com and we'll explore the possibility of collaborating.