GENERAL INFORMATION
- All orders are prepared within 24 hours from the date of purchase confirmation. If for any reason this is not possible, our Customer Service team will duly notify you and we will provide you with an estimated delivery date.
- SUPERLATIVA delivers to all countries in the world. You will find more information below on the delivery costs for each country.
- If you wish to change delivery address after your purchase has been confirmed, it is very important that you contact us immediately. Once the purchase has left our warehouse, we will not be able to modify the delivery information for the order in question.
- Any changes to the delivery address after your order has been shipped will incur an additional charge equivalent to the shipping cost of that particular country.
- The courier used for domestic and international shipments depends on the destination. If you have any questions or specific requests, please contact us at super@superlativabotanicals.com.
- We cannot ship to PO Boxes.
- We will send you a confirmation e-mail with a tracking link as soon as your order leaves our warehouse. In the event of an incidence regarding the delivery, the courier will contact you to arrange a second delivery at your convenience.
MAINLAND SPAIN
- FREE on orders with a total value over 30 EUR or on subscriptions for delivery in mainland Spain.
- 3.95 EUR for orders with a total value less than 30 EUR.
REST OF SPAIN
- BALEARIC ISLANDS: 5.43 EUR for the delivery of orders less than 80 EUR.
- CANARY ISLANDS: 8.67 EUR for the delivery of orders less than 80 EUR.
- CEUTA AND MELILLA: 9.82 EUR for the delivery of orders less than 80 EUR.
FREE on orders over 80 EUR.
ANDORRA AND PORTUGAL
- 5.43 EUR for the delivery of orders less than 80 EUR.
FREE on orders over 80 EUR.
INTERNATIONAL
- EUROPEAN UNION: 9.90 EUR for orders with a total value less than 80 EUR.
FREE on orders with a total value over 80 EUR.
NON-EUROPEAN UNION: 19.90 EUR for orders with a total value less than 100 EUR.
FREE on orders with a total value over 100 EUR.