Refund policy

Cancellations, exchanges and refunds:

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 30 calendar days, without providing justification therefor. The withdrawal period ends 30 calendar days after the day on which you or a third party, other than the carrier and indicated by you, acquires material possession of the items. In order to exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract by emailing us at super@superlativa.co. In order to comply with the deadline for withdrawal, it is satisfactory that you send the notification to exercise this right before the withdrawal period expires.

CONSEQUENCES OF WITHDRAWAL

In the case that you withdraw from the contract, we will refund all payments received from you, including delivery costs (excluding any additional costs resulting from having selected a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any case, no later than 30 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refunds using the same payment method used by you in the initial transaction, unless you have expressly specified otherwise. In any case, you will not incur any charges as a result of said refund.

We may withhold the refund until we receive the items or until you have provided us with proof of return of the goods, depending on whichever condition is met first.

You must return or deliver the items directly to us at our warehouse located at Carrer Bilbao, 8 El Masnou 08320 (Barcelona, Spain), without undue delay and, in any case, no later than 30 calendar days from the date on which you notify us of your decision to withdraw from the contract. This deadline shall be deemed to have been met if you return the items before the aforementioned period concludes. Please note that you are responsible for the direct cost of returning the items.

You will only be held liable for a decrease in value of the items if said decrease results from handling other than that considered necessary to ascertain the nature, characteristics and functioning of the goods.

PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal shall not apply to contracts relating to:

The supply of items manufactured in accordance with the specifications of the consumer and user, or items that have been specifically personalised.

The supply of sealed items that are not suitable for return due to health protection and hygiene reasons and that have been opened after delivery.

If you need further assistance, please do not hesitate to contact us by phone at +34609086608 or by e-mail at info@superlativa.co.